Welcome to OE GROUP (Online Ergonomics Ltd)
At OE GROUP, we’re committed to providing high-quality ergonomic solutions with a seamless customer experience. Please read these Terms & Conditions carefully as they outline important details about your rights, responsibilities, and how we do business. By placing an order with us, you agree to these terms.
1. General
- These Terms & Conditions apply to all orders placed with Online Ergonomics Ltd and supersede any other agreements, warranties, or conditions unless expressly agreed in writing by an authorised representative of our company.
- We accept all orders subject only to these terms and conditions, to the exclusion of all other guarantees, conditions, or warranties (including any as to quality and fitness for a particular purpose), whether express or implied by statute or common law.
- No additions to or variations from these terms shall have effect unless we accept such variation in writing under the hand of a Company Officer.
- Our website, catalogue, price list, or other advertising matter shall not form part of any contract between us. We reserve the right to modify designs and specifications without notice.
2. Pricing & Payment
- All prices are listed in pounds sterling (£) and are subject to VAT at the prevailing rate.
- While we strive to maintain accurate pricing, we reserve the right to adjust prices due to changes in costs incurred before your order is dispatched. Any changes will be communicated to you.
- Payment must be made at the time and in the manner stated on our website. Orders will not be processed until full payment has been received.
3. Ownership of Goods & Risk
- Ownership of goods passes to you only after full payment has been received.
- The risk associated with the goods (e.g., damage or loss) passes to you as soon as they are delivered.
- Until ownership is transferred, the purchaser shall hold the property of Online Ergonomics Ltd in trust. If payment becomes overdue or the customer becomes insolvent, commences winding-up procedures, commits an act of bankruptcy, or has a Receiver or Administrator appointed, Online Ergonomics Ltd may immediately reclaim the goods, if necessary by entering premises owned or occupied by the purchaser or the customer’s customer.
4. Delivery & Receiving Your Order
- We make every effort to deliver orders promptly, but delivery times are estimates and may vary due to unforeseen circumstances.
- It is the customer’s responsibility to carefully check that all items have been delivered in the correct quantity and to the required specification. Any errors, omissions, or damage to items must be notified to us, by telephone or email, within 24 hours of receipt of your delivery, or by the end of the next working day.
- Please note that errors or omissions notified to us after this 24-hour period will not be considered.
5. Returns & Cancellations
- Under the Consumer Contracts Regulations 2013 & Consumer Rights Act 2015, you have 14 days from the receipt of your goods to return items for a full refund, excluding carriage and installation costs.
- Returned goods must be in original condition with all packaging intact. Items that are incomplete or not in original packaging cannot be refunded.
- If any item that you have ordered does not fully meet your needs, then we must be notified, by telephone or email, within 14 days of your receipt of delivery.
- The cost of returning goods to us is at your own expense, and we strongly recommend that you use an insured courier service (DPD, DHL, Yodel, etc.) for this and obtain a receipt of dispatch, as we will not be responsible for returned items which fail to arrive back with us or which are damaged in transit.
- We do not refund the original outward carriage charges or any installation, assembly, and usage training charges you have requested.
Customised Items
- Customised items include chairs with specific options fitted as specified by you in your order.
- Such items are individually built by the manufacturer to your requested requirements and are therefore exempt from distance selling regulations and are not returnable/refundable unless faulty or damaged in transit.
- If your needs are complex and you need specific adaptations or chair options fitted, then we recommend that you contact us before ordering to discuss your requirements.
Software
- Software that has been unsealed, downloaded, or activated is not returnable and non-refundable.
6. Guarantees & Warranty
- Chairs: 5-year guarantee covering manufacturing faults and structural parts in normal office conditions. 24-hour usage chairs carry a 2-year guarantee.
- Actiforce Desks: 5-year warranty on frame and internal components; 2-year warranty on electrical parts.
- Accessories & other desks: 1-year manufacturer’s guarantee.
- Guarantees cover normal usage only and do not apply to misuse, modification, or unauthorised repairs.
- We reserve the right to repair, replace, or refund faulty items at our discretion.
7. Complaints & Customer Support
- We are committed to resolving any issues you may have. To streamline our process and ensure prompt responses, we have introduced a Complaint Form on our website.
- To submit a complaint, please visit our Contact Us page and fill out the Complaint Form.
- Once submitted, you will receive an automatic confirmation email with a reference number and estimated response time.
- If your complaint is not resolved through the Complaint Form, you may escalate the issue by submitting a written complaint to:
Operations Director Online Ergonomics Ltd Unit 18, Ellough Industrial Estate Beccles, Suffolk, NR34 7TD
- You will receive a written response within 15 working days.
- For urgent matters, you can still contact us by phone at +44 1502 715400.
8. Governing Law
- All transactions and agreements with Online Ergonomics Ltd are governed by English law.
Last Updated: [date] For further assistance, please contact us at +44 1502 715400 or visit our website at www.oe-group.co.uk.