X-Stand Portable Monitor/Tablet Holder

Question 1

Main Description

Answer

The X-Stand is an ergonomic stand designed to elevate your portable monitor or tablet for business comfort and pain-free work. This stand fully complies with European and UK ergonomic regulations, ensuring proper ergonomic posture by raising the device to eye level. The flexible ball head allows for 360° rotation, providing versatile angle adjustments for the best viewing experience. Made from durable aluminum alloy with a stable 3-leg design and non-slip rubber pads, the X-Stand is both sturdy and reliable.

A versatile ergonomic accessory created with the user in mind: instant setup and pack away, lightweight and foldable for true mobility, and easily adjustable for various height preferences.

Dual-Monitor Ergonomic Support: provides stable positioning for tablets and portable monitors in multi-screen setups
European & UK Compliance: fully aligns with recognised ergonomic regulations across EU and UK standards
Eye-Level Elevation: raises devices to an optimal viewing height to encourage healthier posture
Magnetic Attachment System: uses a secure, MagSafe-style magnetic connection for quick, reliable mounting
360° Flexible Ball Head: allows full rotational freedom for precise angle adjustments and comfortable viewing
Aluminium Alloy Construction: durable metal frame with a stable three-leg design and non-slip rubber feet
Compact Desk Footprint: occupies minimal space while maintaining strong stability during use
Portable Foldable Design: weighs only 212g and folds into a compact 20cm size for effortless travel
Adjustable Height Extension: extends up to 55cm to suit different working positions and support devices up to 1.5kg
Protective Carry Case: includes a storage case with room for the stand and additional cables for safe transport
Warranty: 2 year warranty

A product summary sheet can be found here and user instructions here

Question 2

Specifications

Answer

Product Attributes

Folded Length20cm

Extended Height55cm maximum

Weight212g

Monitor/Tablet Weight1.5kg maximum

Question 3

Delivery Information

Answer

Please note that these special delivery and installation prices are for retail orders only. Wholesale and Trade orders are not included in the prices shown below. Domestic Delivery Charges (UK Mainland excluding Highlands and Islands and Northern Ireland) UK Mainland Delivery

This policy applies to orders placed directly through the OE Group website by retail customers only.

UK Mainland Delivery Charges for Retail Customers (Excludes Wholesale Customers)

Delivery (Excludes Highlands & Islands and Northern Ireland):

Products (excluding desks):
- £5.00 + VAT for orders under £250
- Free for orders over £250
Chairs – Installation, Assembly & Usage Training:
- £32.50 + VAT
Desks:
- £24.99 + VAT for frame-only delivery
- £65.00 + VAT for frame and desktop (includes installation, assembly, and training)

To request a quote for deliveries to the Highlands, Islands, Northern Ireland, or international locations, please contact us directly on 01502 715400 or email customer.services@oe-group.co.uk.

Important Delivery Information

Please check all items carefully on arrival. Any shortages, specification errors, or damage must be reported within 24 hours of delivery or by the end of the next working day. We cannot guarantee to honour claims reported after this period.

Question 4

Returns and Cancellation Information

Answer

Returns & Your Right to Cancel (Retail Customers)

In accordance with the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015, you may return most items within 14 days of receipt for a full refund of the item cost (excluding original delivery, installation, or training fees).

What You Need to Know:

Keep all original packaging. Items returned without original packaging are not refundable.
Notify us of your intent to return by phone or email within the 14-day period.
Return shipping costs are your responsibility. We recommend using a tracked, insured courier.
OE Group is not liable for items damaged or lost in transit during return.
Refunds will be processed within 14 days of receiving and inspecting the returned goods.

Return Address:

Goods Inwards Department
Online Ergonomics Ltd
Unit 18, Ellough Industrial Estate
Beccles, Suffolk NR34 7TD

Contact us to obtain a Goods Return Number (GRN) before sending items back. This must be clearly marked on the outside of the parcel.

Customised or Made-to-Order Items

Products built to your specific requirements (e.g. chairs with non-standard features) are non-returnable and non-refundable, unless they are faulty or damaged in transit.

If you are unsure whether your needs require a customised product, please contact us before ordering.

Software Products

Software that has been opened, downloaded, or activated is non-returnable and non-refundable.

Faulty Items & Manufacturer Guarantees

Chairs: 5-year guarantee (2 years for 24-hour use chairs)
Desks & Accessories: 1-year guarantee

Guarantees cover normal use. Misuse or unauthorised modification voids coverage. All items are subject to inspection at OE Group before action is taken. At our discretion, we may offer repair, replacement, or refund within the guarantee period.

Reporting a Fault:

Email customer.services@oe-group.co.uk
We’ll issue a GRN (Goods Return Number) and may arrange a site visit or collection (charges may apply for larger items)