Surface Pro 8-11 Ergo Kit

Question 1

Main Description

Answer

Ergonomic kit for Surface Pro users seeking comfort, protection, and productivity anywhere. The Ergo Kit Surface Pro includes the KickStand and Freedom Keyboard for versions 8-11, designed to elevate your device and enhance typing comfort whether you’re at home, in the office, or on the move. The KickStand raises the Surface Pro to eye level, improving posture and reducing neck strain, while the Freedom Keyboard offers a full typing and trackpad experience with seamless Bluetooth connectivity. A portable ergonomic solution that meets European health & safety standards. Created for mobility and ease: lightweight, protective, cable-free, and fast to set up. Fits neatly into your workflow, wherever work happens.

Complete Surface Pro Ergonomic Kit: all-in-one solution designed to elevate comfort, posture, and productivity for Surface Pro users
KickStand Ergonomic Stand: lifts the Surface Pro to eye level to reduce neck strain and support healthier posture
Durable & Portable KickStand: foldable design crafted from lightweight Hylite aluminium with lifetime warranty coverage (via registration with the manufacturer)
Freedom Keyboard & Trackpad: delivers a full-sized typing experience with smooth trackpad control and backlit keys for enhanced visibility
Wireless & Rechargeable Freedom: connects via Bluetooth and recharges easily through USB-C for seamless, cable-free use
Compact Desk Footprint: space-efficient setup ideal for small desks and flexible workstations
Hybrid-Ready Design: ideal for office, home, or travel use across flexible working environments
Zero-Waste Packaging: delivered in 100% recycled and fully recyclable paper-based packaging

A product summary sheet can be found here and user instructions here

Question 2

Specifications

Answer

Product Attributes

CompatibilityMicrosoft Surface Pro 8, 9, X, 11

BacklightYes

Tablet Elevation37.5cm to 40cm

WeightApprox. 680g (combined)

WarrantyLaptop Stand: Lifetime. Keyboard: 2 years

Question 3

Delivery Information

Answer

Please note that these special delivery and installation prices are for retail orders only. Wholesale and Trade orders are not included in the prices shown below. Domestic Delivery Charges (UK Mainland excluding Highlands and Islands and Northern Ireland) UK Mainland Delivery

This policy applies to orders placed directly through the OE Group website by retail customers only.

UK Mainland Delivery Charges for Retail Customers (Excludes Wholesale Customers)

Delivery (Excludes Highlands & Islands and Northern Ireland):

Products (excluding desks):
- £5.00 + VAT for orders under £250
- Free for orders over £250
Chairs – Installation, Assembly & Usage Training:
- £32.50 + VAT
Desks:
- £24.99 + VAT for frame-only delivery
- £65.00 + VAT for frame and desktop (includes installation, assembly, and training)

To request a quote for deliveries to the Highlands, Islands, Northern Ireland, or international locations, please contact us directly on 01502 715400 or email customer.services@oe-group.co.uk.

Important Delivery Information

Please check all items carefully on arrival. Any shortages, specification errors, or damage must be reported within 24 hours of delivery or by the end of the next working day. We cannot guarantee to honour claims reported after this period.

Question 4

Returns and Cancellation Information

Answer

Returns & Your Right to Cancel (Retail Customers)

In accordance with the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015, you may return most items within 14 days of receipt for a full refund of the item cost (excluding original delivery, installation, or training fees).

What You Need to Know:

Keep all original packaging. Items returned without original packaging are not refundable.
Notify us of your intent to return by phone or email within the 14-day period.
Return shipping costs are your responsibility. We recommend using a tracked, insured courier.
OE Group is not liable for items damaged or lost in transit during return.
Refunds will be processed within 14 days of receiving and inspecting the returned goods.

Return Address:

Goods Inwards Department
Online Ergonomics Ltd
Unit 18, Ellough Industrial Estate
Beccles, Suffolk NR34 7TD

Contact us to obtain a Goods Return Number (GRN) before sending items back. This must be clearly marked on the outside of the parcel.

Customised or Made-to-Order Items

Products built to your specific requirements (e.g. chairs with non-standard features) are non-returnable and non-refundable, unless they are faulty or damaged in transit.

If you are unsure whether your needs require a customised product, please contact us before ordering.

Software Products

Software that has been opened, downloaded, or activated is non-returnable and non-refundable.

Faulty Items & Manufacturer Guarantees

Chairs: 5-year guarantee (2 years for 24-hour use chairs)
Desks & Accessories: 1-year guarantee

Guarantees cover normal use. Misuse or unauthorised modification voids coverage. All items are subject to inspection at OE Group before action is taken. At our discretion, we may offer repair, replacement, or refund within the guarantee period.

Reporting a Fault:

Email customer.services@oe-group.co.uk
We’ll issue a GRN (Goods Return Number) and may arrange a site visit or collection (charges may apply for larger items)