Freedom Keyboard for Surface Pro 3-7

Question 1

Main Description

Answer

The Freedom Keyboard is an ergonomic keyboard specifically designed for Microsoft Surface Pro models 3 to 7, offering comfort and seamless functionality. It clicks magnetically into place providing protection for your Surface’s screen while ensuring a responsive and familiar typing experience. The keyboard features backlit keys, connects to the Surface Pro through a reliable Bluetooth connection, and includes an integrated USB-C rechargeable battery for convenience and efficiency.

A versatile ergonomic accessory designed to comply with UK and European health & safety regulations. Created with the user in mind: instant setup and pack away, lightweight for true mobility, and easily adjustable for optimal comfort.

Surface Pro-Specific Design: tailored for Microsoft Surface Pro, ensuring ergonomic comfort and full compliance with UK/EU regulations
Magnetic Snap Connection: clicks securely into place for a stable typing experience and added screen protection
Full Keyboard Functionality: mirrors the layout and responsiveness of the original Surface Pro keyboard for seamless productivity
Reliable Bluetooth Pairing: easy setup with automatic re-pairing for consistent wireless connectivity
USB-C Rechargeable Battery: built-in battery offers long-lasting power with convenient USB-C charging. Note: Keyboard does not charge while attached to the Surface
Slim & Lightweight Build: compact 290mm × 225mm × 6mm footprint and 350g weight—ideal for hybrid work and travel
Backlit Key Illumination: enhances visibility in low-light environments; compatible with Surface Pro models 3 through 7
Zero-Waste Packaging: delivered in 100% recycled and fully recyclable paper-based packaging

A product summary sheet can be found here and user instructions here

Question 2

Specifications

Answer

Product Attributes

Pen BayNo

BacklightYes

Dimensions290mm x 225mm x 6mm

Weight350g

Question 3

Delivery Information

Answer

Please note that these special delivery and installation prices are for retail orders only. Wholesale and Trade orders are not included in the prices shown below. Domestic Delivery Charges (UK Mainland excluding Highlands and Islands and Northern Ireland) UK Mainland Delivery

This policy applies to orders placed directly through the OE Group website by retail customers only.

UK Mainland Delivery Charges for Retail Customers (Excludes Wholesale Customers)

Delivery (Excludes Highlands & Islands and Northern Ireland):

Products (excluding desks):
- £5.00 + VAT for orders under £250
- Free for orders over £250
Chairs – Installation, Assembly & Usage Training:
- £32.50 + VAT
Desks:
- £24.99 + VAT for frame-only delivery
- £65.00 + VAT for frame and desktop (includes installation, assembly, and training)

To request a quote for deliveries to the Highlands, Islands, Northern Ireland, or international locations, please contact us directly on 01502 715400 or email customer.services@oe-group.co.uk.

Important Delivery Information

Please check all items carefully on arrival. Any shortages, specification errors, or damage must be reported within 24 hours of delivery or by the end of the next working day. We cannot guarantee to honour claims reported after this period.

Question 4

Returns and Cancellation Information

Answer

Returns & Your Right to Cancel (Retail Customers)

In accordance with the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015, you may return most items within 14 days of receipt for a full refund of the item cost (excluding original delivery, installation, or training fees).

What You Need to Know:

Keep all original packaging. Items returned without original packaging are not refundable.
Notify us of your intent to return by phone or email within the 14-day period.
Return shipping costs are your responsibility. We recommend using a tracked, insured courier.
OE Group is not liable for items damaged or lost in transit during return.
Refunds will be processed within 14 days of receiving and inspecting the returned goods.

Return Address:

Goods Inwards Department
Online Ergonomics Ltd
Unit 18, Ellough Industrial Estate
Beccles, Suffolk NR34 7TD

Contact us to obtain a Goods Return Number (GRN) before sending items back. This must be clearly marked on the outside of the parcel.

Customised or Made-to-Order Items

Products built to your specific requirements (e.g. chairs with non-standard features) are non-returnable and non-refundable, unless they are faulty or damaged in transit.

If you are unsure whether your needs require a customised product, please contact us before ordering.

Software Products

Software that has been opened, downloaded, or activated is non-returnable and non-refundable.

Faulty Items & Manufacturer Guarantees

Chairs: 5-year guarantee (2 years for 24-hour use chairs)
Desks & Accessories: 1-year guarantee

Guarantees cover normal use. Misuse or unauthorised modification voids coverage. All items are subject to inspection at OE Group before action is taken. At our discretion, we may offer repair, replacement, or refund within the guarantee period.

Reporting a Fault:

Email customer.services@oe-group.co.uk
We’ll issue a GRN (Goods Return Number) and may arrange a site visit or collection (charges may apply for larger items)