Firm Pen Grips

DOMESTIC DELIVERY CHARGES

UK Mainland delivery £6 for orders under £100 including VAT
UK Mainland delivery free for orders over £100 including VAT.
Please note that these special delivery and installation prices are for website orders only.
UK Mainland Only.
Wholesale and Trade orders are not included in the above pricing. Please contact us for more information.

IMPORTANT ADVICE CONCERNING RECEIPT OF DELIVERIES

We hope that you will be delighted with your purchases from us and that your delivery has arrived with you in excellent condition and on time. It is your responsibility to carefully check that all items have been delivered in the correct quantity and to the required specification. Any errors, omissions or damage to items must be notified to us, by telephone or email, within 24 hours of receipt of your delivery, or by the end of the next working day. This enables us to raise any queries with our couriers and with our despatch department.
Please note that any errors or omissions notified to us after this period will not be considered.
Please retain all original packaging until after you have decided to keep the goods. Items not returned in original packaging are non refundable.
If any item that you have ordered does not fully meet your needs then we must be notified, by telephone or email, within 7 days of your receipt of delivery. The costs of returning goods to us is to be at your own expense and we strongly recommend that you use an insured courier service for this and obtain a receipt of despatch as we will not be responsible for returned items which fail to arrive with us or which are damaged in transit. We do not refund outward carriage. If ordered incorrectly then a 20% restocking charge may apply.

SALE OR RETURN ITEMS

Desks, telephone headsets and activated software are not on a sale or return basis.
If your order was agreed on a ‘Sale or Return’ basis then you have 14 days from the date of delivery to notify us that the goods are unsuitable and that you wish to return them. You must telephone or email us to advise us of this and we will provide you with a ‘Goods Return Number’. This number must be clearly written on the outside of the package. The costs of returning goods to us is to be at your own expense and we strongly recommend that you use an insured courier service for this and obtain a receipt of despatch as we will not be responsible for returned items which fail to arrive with us or which are damaged in transit. We do not refund outward carriage.
All ‘Sale or Return’ goods must be received by us in resale condition, in the original packaging, and with all supporting documentation enclosed. We reserve the right to charge you for any items which do not meet our inspection criteria when we receive it back.