Arrow Tablet Solution – Folding Stand

Question 1

Main Description

Answer

Anyone using a tablet computer will be familiar with the uncomfortable feeling of not having any support for the hands or wrists whilst typing, or having the screen too low whilst viewing the screen. The ARROW addresses both these issues.
Ergonomic Cafe tablet solutions are the only stands that offer the user the unique ergonomic and comfort benefits of palm and wrist support, whilst also lifting the screen to an improved viewing angle and height. However the ARROW also offers the benefit of raising the screen height for use with an external keyboard, video conferencing or viewing videos/documents. For these outstanding benefits the ARROW has been awarded the coveted FIRA ERGONOMIC EXCELLENCE AWARD for the unique and outstanding ergonomic benefits it offers the user.
Whilst typing, position the ARROW and tablet at the front of the desk to allow for straight and natural wrist form.
Designed and ergonomically tested to be used at a desk, on a table, on your lap and even lying down. In-fact EVERYWHERE you want to use your tablet, you can now use it comfortably.
Innovative design allows the tablet to be charged whilst supported at your chosen angle by the stand.
The unique and innovative functions and benefits of this product have been protected by the Patent application process.

Question 2

Specifications

Answer

Product Attributes

Adjustment5 angles between 54° to 75° 2 Height Settings

Weight207 grams

Question 3

Delivery Information

Answer

Please note that these special delivery and installation prices are for retail orders only. Wholesale and Trade orders are not included in the prices shown below. Domestic Delivery Charges (UK Mainland excluding Highlands and Islands and Northern Ireland) UK Mainland Delivery

This policy applies to orders placed directly through the OE Group website by retail customers only.

UK Mainland Delivery Charges for Retail Customers (Excludes Wholesale Customers)

Delivery (Excludes Highlands & Islands and Northern Ireland):

Products (excluding desks):
- £5.00 + VAT for orders under £250
- Free for orders over £250
Chairs – Installation, Assembly & Usage Training:
- £32.50 + VAT
Desks:
- £24.99 + VAT for frame-only delivery
- £65.00 + VAT for frame and desktop (includes installation, assembly, and training)

To request a quote for deliveries to the Highlands, Islands, Northern Ireland, or international locations, please contact us directly on 01502 715400 or email customer.services@oe-group.co.uk.

Important Delivery Information

Please check all items carefully on arrival. Any shortages, specification errors, or damage must be reported within 24 hours of delivery or by the end of the next working day. We cannot guarantee to honour claims reported after this period.

Question 4

Returns and Cancellation Information

Answer

Returns & Your Right to Cancel (Retail Customers)

In accordance with the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015, you may return most items within 14 days of receipt for a full refund of the item cost (excluding original delivery, installation, or training fees).

What You Need to Know:

Keep all original packaging. Items returned without original packaging are not refundable.
Notify us of your intent to return by phone or email within the 14-day period.
Return shipping costs are your responsibility. We recommend using a tracked, insured courier.
OE Group is not liable for items damaged or lost in transit during return.
Refunds will be processed within 14 days of receiving and inspecting the returned goods.

Return Address:

Goods Inwards Department
Online Ergonomics Ltd
Unit 18, Ellough Industrial Estate
Beccles, Suffolk NR34 7TD

Contact us to obtain a Goods Return Number (GRN) before sending items back. This must be clearly marked on the outside of the parcel.

Customised or Made-to-Order Items

Products built to your specific requirements (e.g. chairs with non-standard features) are non-returnable and non-refundable, unless they are faulty or damaged in transit.

If you are unsure whether your needs require a customised product, please contact us before ordering.

Software Products

Software that has been opened, downloaded, or activated is non-returnable and non-refundable.

Faulty Items & Manufacturer Guarantees

Chairs: 5-year guarantee (2 years for 24-hour use chairs)
Desks & Accessories: 1-year guarantee

Guarantees cover normal use. Misuse or unauthorised modification voids coverage. All items are subject to inspection at OE Group before action is taken. At our discretion, we may offer repair, replacement, or refund within the guarantee period.

Reporting a Fault:

Email customer.services@oe-group.co.uk
We’ll issue a GRN (Goods Return Number) and may arrange a site visit or collection (charges may apply for larger items)