Privacy and Data Protection Policy for OE Group

Privacy and Data Protection Policy

This Privacy and Data Protection Policy applies to the website operated by OE Group (Online Ergonomics Ltd.) and outlines how we collect, process, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant legislation.

Our Commitment to Privacy

We take a proactive approach to user privacy and are committed to safeguarding the personal data of all our website users, clients, and business partners. This policy explains what data we collect, why we collect it, how it is used, and your rights under applicable data protection laws.

What Data We Collect

In the normal course of business, we collect and process personal data such as:

Name
Email address
Postal address
Telephone number
Order history

In some cases, where you have requested product recommendations or assessments, we may collect additional information such as height, weight, age, or limited health-related data strictly for the purpose of providing tailored ergonomic solutions. This data is only collected with your explicit consent.

Lawful Basis for Processing Personal Data

We process personal data on one or more of the following lawful bases:

To fulfil a contract (e.g., processing and delivering orders)
To comply with legal obligations (e.g., warranty tracking)
Based on your consent (e.g., marketing communications)
Legitimate interests (e.g., improving customer service and internal record-keeping)

Sensitive data is only processed when necessary and with your consent.

Payment Processing

We do not store or process credit/debit card details on our servers. Payments made through our website are handled by secure, PCI-compliant third-party providers (e.g., Barclaycard ePDQ), who are responsible for meeting all GDPR obligations regarding payment data.

Communications and Contact

If you contact us via forms on the website or by email, you do so at your own discretion. Your data will only be used to respond to your query or provide requested information and will be stored securely in accordance with GDPR. We do not add you to any marketing lists unless you have explicitly opted in. You may unsubscribe or withdraw consent at any time.

Sharing and Disclosure

We do not sell, lease, or distribute your personal data to third parties unless:

Required by law
Necessary for fulfilling a contract (e.g., couriers)
You have given explicit consent

External Links

This website may contain links to other websites. While we make every effort to include safe and relevant links, we cannot guarantee or verify the content or data practices of external sites. Users should exercise caution and review the privacy policies of those websites before submitting personal data.

Social Media Interaction

Interactions with our brand on social media platforms are subject to the terms, conditions, and privacy policies of those platforms. We never request sensitive personal data through social channels and advise users to contact us directly via phone or email for secure communications.

Shortened Links & URLs

On occasion, we may share links to relevant content via our social media channels or email communications. These links may appear in shortened format (e.g., bit.ly or similar), as is common on platforms with character limits or formatting constraints. While we take care to only share genuine, secure links, we encourage users to exercise caution and good judgement before clicking any shortened URLs. Social media platforms can be vulnerable to spam, impersonation, or link spoofing, and OE Group cannot be held liable for any issues or damages arising from the use of such links.

Your Rights Under GDPR

Under the UK GDPR, you have the right to:

Access your personal data
Request correction or erasure
Withdraw consent at any time
Object to or restrict processing
Lodge a complaint with the Information Commissioner’s Office (ICO)

Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, including legal, accounting, or reporting requirements.

Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

Contact Us

For any questions or concerns regarding this policy or your personal data, please contact us:

customer.services@oe-group.co.uk
01502 715400

Resources and Further Information

May 2025 – Edited and updated by OE Group (Online Ergonomics Ltd.), Unit 18, Ellough Industrial Estate, Beccles, Suffolk, NR34 7TD

Privacy and Data Protection Policy for OE Group