Wholesale Terms
Delivery, installation, assembly and training will be at calculated at quote stage depending on products, requirements and location of delivery. Please get in touch for more information.
Website Retail Terms (Excludes Wholesale)
UK Mainland Delivery Charges
Delivery (Excludes Highlands & Islands and Northern Ireland):
- Products (excluding desks):
- £5.00 + VAT for orders under £250
- Free for orders over £250
- Chairs – Installation, Assembly & Usage Training:
- £32.50 + VAT
- Desks:
- £24.99 + VAT for frame-only delivery
- £65.00 + VAT for frame and desktop (includes installation, assembly, and training)
To request a quote for deliveries to the Highlands, Islands, Northern Ireland, or international locations, please contact us directly on 01502 715400 or email customer.services@oe-group.co.uk.
Important Delivery Information
Please check all items carefully on arrival. Any shortages, specification errors, or damage must be reported within 24 hours of delivery or by the end of the next working day. We cannot guarantee to honour claims reported after this period.
Returns & Your Right to Cancel (Retail Customers)
In accordance with the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015, you may return most items within 14 days of receipt for a full refund of the item cost (excluding original delivery, installation, or training fees).
What You Need to Know:
- Keep all original packaging. Items returned without original packaging are not refundable.
- Notify us of your intent to return by phone or email within the 14-day period.
- Return shipping costs are your responsibility. We recommend using a tracked, insured courier.
- OE Group is not liable for items damaged or lost in transit during return.
- Refunds will be processed within 14 days of receiving and inspecting the returned goods.
Return Address:
Goods Inwards Department Online Ergonomics Ltd Unit 18, Ellough Industrial Estate Beccles, Suffolk NR34 7TD
Contact us to obtain a Goods Return Number (GRN) before sending items back. This must be clearly marked on the outside of the parcel.
Customised or Made-to-Order Items
Products built to your specific requirements (e.g. chairs with non-standard features) are non-returnable and non-refundable, unless they are faulty or damaged in transit.
If you are unsure whether your needs require a customised product, please contact us before ordering.
Software Products
Software that has been opened, downloaded, or activated is non-returnable and non-refundable.
Faulty Items & Manufacturer Guarantees
- Chairs: 5-year guarantee (2 years for 24-hour use chairs)
- Desks & Accessories: 1-year guarantee
Guarantees cover normal use. Misuse or unauthorised modification voids coverage. All items are subject to inspection at OE Group before action is taken. At our discretion, we may offer repair, replacement, or refund within the guarantee period.
Reporting a Fault:
- Email customer.services@oe-group.co.uk
- We’ll issue a GRN (Goods Return Number) and may arrange a site visit or collection (charges may apply for larger items)
Complaints
We aim to resolve all issues promptly and professionally.
Start by contacting our Customer Services team:
customer.services@oe-group.co.uk | 01502 715400
If unresolved, you may submit a formal complaint in writing to:
Operations Director Online Ergonomics Ltd Unit 18, Ellough Industrial Estate Beccles, Suffolk NR34 7TD
You will receive a written response within 14 days.